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Home Internet FAQs
Get answers to commonly asked questions about Alaska Communications Home Internet Service.
What is Alaska Communications Home Internet Service?
Alaska Communications Home Internetm is a service that delivers the Web to devices in your home. With no data limits or no overage charges, it’s truly the internet the way you want it!

Will I be charged extra to download movies, music, etc.?
No. With Alaska Communications Home Internet Service, there are never any overage charges (those nasty extra fees for going “over” your monthly usage). Surf the web, stream music, or watch all the video clips or movies you want and you'll never pay more than your monthly fee. (Sites and vendors may charge service fees. For more information, read our Acceptable Use Policy.)
Is Home Internet Service available at my home?
Why is Alaska Communications Home Internet Service better than a cable provider?
Easy – we don’t limit your data usage, so you will get the speed you pay for all month long with unlimited downloads. And since we don’t give you limits, you will never be charged an overage fee. Plus, we deliver the Internet to you over a dedicated line – that means your Internet speed won’t be compromised because your neighbor is online! Here are some more details: Why Alaska Communications is the best choice.
How fast is Alaska Communications Home Internet Service?
Alaska Communications Home Internet Service is available up to 10 Mbps – with upload speeds up to 1 Mbps. That means screaming fast gaming, shopping, browsing and streaming – this is Internet the way it was meant to be used. (Speeds can vary depending on your location, network load, and other factors).
Here's what our speeds can do:
Here’s what our speeds can do:
320 Kbps Surf and chat – great for browsing and social networking
1 Mbps Stream your favorite online music station
3 Mbps Download (and upload) videos and songs
4 Mbps Stream High-Definition movies or super-fast gaming
7 Mbps Stream TV online in one room while winning the online tournament in another room of the house (subject to skill level) – simultaneously!
10 Mbps High-def entertainment, video, games, movies, TV and music – all at the same time (ideal for the techno-family)
What equipment do I need to get Alaska Communications Home Internet Service?
In addition to your computer, you will need a Home Internet modem. Your may need filters for your phone wall jacks. The good news is it’s all included in your Alaska Communications Home Internet Service kit.
What are filters and why might I need them?
The filters that are included in your Home Internet Service kit are easy to use and ensure you get the Internet speed you’re paying for without any disruptions. You’ll need to use the filters if you have several corded phones plugged into the wall phone jacks throughout your home. Our easy-to-follow 5-step instruction guide shows you how to use filters.

Filter shown next to a pencil (for illustration of size).
If I disconnect my modem, will my home phone still work properly?
Yes, your home telephone service will operate – even if the modem is unplugged or otherwise disabled.
Will my fax machine be affected when I’m surfing the web?
No. your Home Internet Service will not disrupt your phone or fax service.
What kind of phone cord should I use to connect the modem to the wall jack?
You should use the phone cord in your Home Internet kit, but any standard phone cord that is less than 10 feet in length – with no joined cords – is acceptable. If you need a longer cord, we suggest a longer Ethernet/LAN cord from a local retailer – these can be up to 200 feet long without losing signal strength!
How do I install my Alaska Communications Home Internet Service?
Once you place your order for Home Internet Service, we will mail you a self-install kit. Our easy-to-follow 5-step instruction guide is included in the kit, and our live Technical Support is always available if you run into any trouble.
How do I install WiFi on my computer?
Everything you need to install WiFi comes with your Home Internet Service Kit. The letter attached to the box (or given to you in the store) has your User Name and Password to get you started. Then just follow these simple steps within our guide on How to Set Up WiFi.
How many email accounts come with Alaska Communications Home Internet Service?
Alaska Communications Home Internet Service includes 5 email accounts.
Where can I get help if I need it?
We’re here to help. Give us a call: 800-808-8083 Monday through Friday from 8 am to 7 pm and Saturday and Sunday 9 am – 5:30 pm (closed on holidays).
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